Carolina Coastal Critters accepts Credit Cards and Pay Pal.
Returns and Exchanges Policy
Carolina Coastal Critters stands behind the quality of everything we sell and strives to make its customers happy. If you are unsatisfied with your purchase, return your merchandise by following these steps:
Returns and exchange requests are accepted within 30 days of purchase only. An exchange/return is pending upon inspection of damage.
At this time we can only accept and process domestic (US) orders.
Carolina Coastal Critters will accept returns as long as merchandise is in salable condition – unworn, unwashed.
Buyer is responsible for paying return shipping and if an exchange is sought, shipping the new shirt or item just as if it would be with any new purchase and buyer will need to conduct a separate transaction for the exchange.
Refunds require packing slip return: All packing slips shipped with items have a designated area for return reason/comments. All returns must contain a returned packing slip with return reason/comments. It is advised that the buyer keep a copy for their records.
Shirts that are given as gifts cannot be returned/exchanged without authentic packing slip.
Calculation of shipping costs: Details provided under the Shipping tab. Tracking for delivery is handled through the US Postal Service.
We are not responsible for lost or non-delivered packages. We will do our best to process your return or exchange within 7 business days after receipt of package depending upon in-stock availability.
These terms and conditions are subject to change.
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